Overview

At Cortes Jewelers, we want you to love your purchase! If you’re not completely satisfied, we offer the following return policy:

Full Refund Policy (Within 7 Days)

• You may return your item for a full refund within 7 days of receiving your order.
• The item must be returned in its original packaging, including all paperwork (certificates, warranties, etc.).
• Only regular priced items may be refunded. Sale items cannot be refunded.

Store Credit Policy (After 7 Days)

• If more than 7 days have passed since your purchase, you may return your item for store credit.
• Store credit can be used towards future purchases, with no expiration date.

Inspection and Processing

• All returns are subject to inspection before any refunds or store credits are issued.
• The item must be in its original condition (unworn and undamaged).
• Returns that do not meet these criteria may be denied or subject to a restocking fee.

Return Process

1. Contact our customer service team to initiate your return.
2. Carefully pack the item in its original packaging with all accompanying documents.
3. Ship the item back to us using a secure, trackable method.
4. Once we receive and inspect the item, we will process your refund or issue store credit.

If you have any questions or need assistance with a return, feel free to reach out to us at

(478)-477-7452.